West Midlands Referrals

West Midlands Referrals is a Linnaeus referral veterinary clinic in Burton on Trent focused on complex surgical cases, particularly orthopaedics and trauma, with advanced facilities and consultant-led care. Feedback consistently highlights clear communication before and after procedures, organised referral and insurance support, and detailed recovery guidance.

Services

•Referral consultations and complex surgical care for cases sent on by primary vets, with owners describing prompt assessment, surgery, inpatient care and planned follow-up.
•Orthopaedic surgery including cruciate and knee procedures, fracture repair and FHNE surgery; recent reviews also mention TPLO cases and treatment for severe leg breaks.
•Trauma treatment for serious injuries, including road traffic accident cases, with reviews describing hospital care, surgery and regular progress updates.
•Diagnostic imaging and case review, with X-rays and treatment plans explained clearly to owners before and after procedures.
•Post-operative support including pain management, written discharge guidance, medication advice, physiotherapy input, follow-up calls and, in one case, rapid weekend advice from the on-call vet after surgery.
•Support for nervous or anxious pets, with one owner noting same-day discharge helped reduce stress for their dog.
•Administrative support around referral booking, welcome information, insurance paperwork and ongoing email communication.
•The clinic is also listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also describe treatment as reasonably priced, praise an all-in fee approach that reduces worry about unexpected extras, and mention flexible medication arrangements after surgery.

People

•Simon — repeatedly praised for clear, thorough explanations and a calm, reassuring approach during consultations.
•Dimitris (also spelled Dimitru/Dumitri in reviews) — highlighted for detailed discussions before surgery, regular updates, and kind, careful handling of orthopaedic cases.
•Chris — thanked for fracture and surgical care, with owners praising his explanations and team support.
•Nikki (physio) — mentioned for post-op check-ins and home rehabilitation guidance.
•Reception and nursing teams — frequently praised for friendly booking support, insurance handling, updates during stays and attentive inpatient care.

Reviews

Google shows 4.9 stars from 596 reviews. Recent feedback is very positive, with owners most often highlighting

•Kind, reassuring support throughout the process, from the first phone call and reception welcome through to discharge and follow-up.
•Strong communication, including clear explanations from clinicians, updates during surgery and recovery, helpful email contact, and prompt callbacks when concerns came up after procedures.
•Experience with serious orthopaedic and trauma cases, including TPLO surgery, broken legs and road traffic accident injuries.
•Well-organised aftercare and admin, with praise for detailed discharge packs, physiotherapy follow-up, medication support and insurance claims being handled smoothly.

Laura H

3 months ago

I cannot thank everyone at West Midlands Referrals enough for the exceptional care they have given our beagle, Bambi. From the very first consultation through to her recent surgery, every member of the team has been kind, compassionate and incredibly professional. When Bambi started limping again after her TPLO surgery, our worries were taken seriously, and we always felt listened to and supported. A very special thank you to Dimitru, who has been absolutely outstanding throughout Bambi’s treatment. His knowledge, skill and attention to detail are exceptional, but what really stood out was his kindness and the time he took to explain everything. He never made us feel rushed, answered every question with patience, and made sure we understood exactly what was happening and what to expect. We had complete confidence that Bambi was in the very best hands. I would also like to say a huge thank you to the reception team. Every time we called or visited, we were greeted with kindness, warmth and genuine compassion. Throughout what has been a very worrying and emotional time, they were always patient, reassuring and happy to answer our questions. We never once felt like a nuisance, despite calling on more than one occasion, and their support made a difficult experience so much easier. Leaving your dog for surgery is one of the hardest things to do, but knowing Bambi was being cared for by such an amazing team gave us enormous reassurance. She has always been treated with such love, kindness and genuine care, and that means the world to us. Thank you all for giving Bambi the very best care possible. We will always be grateful for everything you have done for her. Dimitru and the entire team have been nothing short of exceptional, and we wouldn’t hesitate to recommend West Midlands Referrals to anyone needing specialist orthopaedic care. Bambi is a much-loved member of our family, and knowing she received such outstanding care means more than words can express.

Note: Showing the 10 most recent Google reviews out of 596 we track in total. Recent reviews may not be representative of overall sentiment.

Nicola Baker

1 month ago

⭐️⭐️⭐️⭐️⭐️ Extremely happy with the service we received. From the very first phone call to arrange an appointment, I knew we were in good hands. The reception team were incredibly helpful, friendly and accommodating — nothing was ever too much trouble. We had consultations with Simon and Dimitris, and their knowledge, kindness and professionalism were very much appreciated during what was a worrying time. The aftercare was exceptional. I needed advice over the weekend immediately after the operation and was called back by the on-call vet straight away, who provided clear and reassuring advice. Communication by email was also excellent, and medication was made available the same day, along with a prescription so I could order the rest online at a lower cost. This was something my usual vet wouldn’t offer and was hugely appreciated. I feel very lucky to have such an excellent service so close to home, but I wouldn’t hesitate to travel a long way to use them. Thank you to everyone for your care, kindness and expertise. We truly appreciate everything you did for Elliott. ❤️

Peter Bright

2 months ago

Katy Foster

From the moment we stepped through the door the whole team were amazing. They made a stressful situation much easier and more straightforward. The level of care they provide is outstanding. I felt at ease throughout Teds stay as I was kept updated.

Suzanne Nicholls

Excellent service. Very caring

Chris Common

7 months ago

Lenny Toot

8 months ago

The best vet's ever.

amanda pitt

Amazing Veterinary center. They saved my little Moona’s life . She was admitted to their care from an emergency oncall vet. We were informed she would require an amputation of leg and removal of one of her eyes following a suspected RTA. Everyone cared for her amazingly. I was given regular updates of her progress. They even managed to save her leg. She’s come home and is recovering well with the help of a very detailed and clear post op recovery discharge package. Very reasonably priced. All staff were very caring and professional. A lovely lovely place . Moona and myself are very grateful ♥️thankyou xxx

Wayne Thornton

Jenni Mckean

9 months ago

Absolutely 5 ⭐ I would leave 10 if I could! Our boy River was referred due to a bad break in his leg, he was seen immediately and was lovingly cared for with a successful surgery and lots of cuddles. We were given constant updates and everything was handles through insurance without us needing to do anything. Would DEFINITELY recommend Chris and his team!