First of all we switched to these vets after being absolutely ripped off at our previous vets in the year before. We all know that everybody hates takimg our loved ones to the vets but these guys go above and beyond. Our springer had a cyst on his back which grew rapidly over the course of a week or 2. Appointment booked and op date booked for the following week. Due to unforeseen circumstances the op got cancelled which was nobody's fault and we conpletley understood the reasons behind it. Rebooked for 2 weeks later but we had an issue over the weekend. Popped in on the Saturday morning, however things progressed on the afternoon which made it worse. Sent an email and they rang me straight away the Monday morning for an op 2 days later. Every member of staff in the practice is so helpful, friendly and polite. Looked after our boy so well and would 100% recommend them. If i could give them 10 stars they would be given 11 stars that is how well they have done, and not to mention the price it was 1/3rd of the price our old vets would have charged us. Wish we had been with these guys from the start. A couple of weeks recovery and our boy will be back to normal. Our boy has got his fancy dress costume on for a couple of weeks 👍. Nothing is too much hassle for any member of staff and they go above and beyond. Ignore any negative comments as the positives outweigh them completely. If you are not signed up and unhappy where you are move your beloved pets to this vets straight away. Once again thankyou for all your help in helping our mad, crazy, gives you no personal space when watching TV and loveable springer spaniel 👍. P.S. photo of him feeling sorry for himself but he is also very tired.
Brilliant vets. They have got the time to look after your pets. Everyone is so kind. I wouldn't go anywhere else. Thanks all.
Hello. I am 49 years old and have been involved with dogs for 34 years; I have been to a vast number of veterinary hospitals... This is the worst place to visit for treatment. There is no communication whatsoever, and it is completely unclear how the treatment is being handled. The process drags on endlessly. For example, regarding blood work: blood had to be drawn twice, and—crucially—the results were never received either time. A third blood draw is now required, but certainly not at this terrible place!!!
Friendly compasionate and helpfull
We bought our dog here for a second opinion after one vet’s wanting £1400 to remove our dogs tooth.
After a thorough look( something the other vet’s didn’t do) We were advised he doesn’t need it out at all and is not giving him any problems , gums fine etc.
I highly recommend this vet’s and will be travelling 35 minutes to use them instead of our local ones .
We came here after a couple of recommendations . Well worth the journey
First off let me ask you all a question ; Why do you register with a vet ? I’m assuming your answer will be the same as mine in that you want your pet to receive the best possible care to ensure their well-being is attended to in a timely manner and if sadly that fails and your pet becomes seriously unwell you’d hope that there will be appropriate support available to ensure your pets well being is tended to quickly, ensuring your pet is not distressed .
Well sadly Curzon Street vets has failed my dog in both of these areas in my opinion.
The reason they failed is, in my opinion, because they are rushing all the time.
The receptionists rush you on the phone and can’t wait to get you off the line.
The vet, well one of them more than the other, rush you through your appointment ( to be fair our appointment had been logged in the diary incorrectly and was entered for a date in a weeks time and not on the day/ date we had been verbally told on the phone. Therefore we were squeezed in between two other appointments . This proved almost fatal for my dog as I was initially told there was nothing wrong with my her but I insisted there was as she was acting out of character.
Possibly and I felt begrudgingly and definitely rushed the vet listened to my dogs heart and informed us that there was a low grade heart murmur present but it wasn’t so advanced as we had anything to worry about .
Long story short two days later ( week-end ) our dog became seriously ill and was struggling to breathe.
Her life was saved by the emergency out of hours team in Derby on that occasion.
We should have left Curzon Street there and then but we gave them the benefit of the dought.
Sadly since then our dog continues to have health problems but twice now Iv phoned first thing in the morning for an appointment only to be told on both occasions that they are unable to see my dog, who was obviously in a lot of pain until six to seven hours later later that day.
Cruelty beyond belief in my eyes.
I thought they would be showing more compassion.
Therefore I took my dog elsewhere to get the pain relief ASAP.
After seeing a different vet practice this week in the same emergency situation I was told there are preventative measures I could be put into place to try to avoid the crises and painful experiences my dog finds herself in regularly.
Sad to say the vet at Curzon St has never discussed prevention being a possible answer to our problems rather than waiting for the crisis .
I would also like to say that over the five years of being a customer at Curzon St the reception and nursing staffs attitudes have declined.
Iv personally experienced sarcasm and whispering between themselves which is not professional.
I would be only too happy for a member of staff at Curzon St vets to contact me to discuss this review. However if you do please don’t rush the conversation as seems normal for you to do these days , it makes for a very uncaring environment that no animals owner wants to be party too. Thanks for your service over the past five years but I’m pleased to think we won’t be returning .
The veterinary centre in Curzon Street have looked after Jack for a few years now and are always super friendly, polite and extremely professional. More than happy to recommend this practice.
First off let me ask you all a question . Why do you register with a vet ? I’m assuming your answer will be the same as mine in that you want your pet to receive the best possible care to ensure their well-being and if sadly that fails and your pet becomes unwell there will be appropriate support available to ensure your pets well being is tended to in a timely manner.
Well sadly Curzon Street vets has failed my dog in both of these areas in my opinion.
The reason they failed is, in my opinion, because they are rushing all the time. The receptionists rush you on the phone and can’t wait to get you off, the vet, well one of them more than the other, rush you through your appointment ( to be fair our appointment had been logged in the diary incorrectly and was entered for a date in a weeks time and not on the day/ date we had been verbally told on the phone. Therefore we were squeezed in between two other appointments . This proved almost fatal for my dog as I was initially told there was nothing wrong with my her but I insisted there was as she was acting out of character. Possibly and I felt begrudgingly and definitely rushed the vet listened to my dogs heart and informed us that there was a low grade heart murmur present but it wasn’t so advanced as we had anything to worry about .
Long story short two days later ( week-end ) our dog became seriously ill and was struggling to breathe. Her life was saved by the emergency out of hours team in Derby on that occasion.
We should have left Curzon Street there and then but we gave them the benefit of the dought.
Sadly since then our dog continues to have health problems but twice now Iv phoned first thing in the morning for an appointment only to be told on both occasions that they are unable to see my dog who was obviously in a lot of pain until six to seven hours later later that day.
Cruelty beyond belief in my eyes. I thought they would be showing more compassion.
Also after seeing a different vet practice this week in the emergency situation I was told there are preventative measures that could be put into place to try to avoid the crises and painful experiences my dog finds herself in regularly. Sad to say the vet at Curzon St has never discussed prevention being a possible answer to our problems rather than waiting for the crises .
I would also like to say that over the five years of being a customer at Curzon St the reception and nursing staffs attitudes have declined. Sarcastic remarks and whispering between themselves is not professional.
I would be only too happy for a member of staff at Curzon St vets to contact me to discuss this review. However if you do please don’t rush the conversation as seems normal for you to do these days , it makes for a very uncaring environment that no animals owner wants to be party too. Thanks for your service over the past five years but I’m pleased to think we won’t be returning .
I go out of my way to visit this practice. The Vetinary Team are exceptional and the staff are all very friendly and caring. Reasonable prices too.
Excellent service for my new adopted dog Billy this morning at short notice lovely vet Sarah and her veterinary team
