Derwent Valley Vets Ltd – Vets in Matlock
Clinic Overview
- The strongest theme is the manner of the team: receptionists, nurses and vets are regularly described as friendly, caring, welcoming and professional. - Owners often mention clear explanations and feeling involved in decisions, with treatment options discussed in a straightforward, respectful way. - Guinea pig owners continue to single out Ellie, with some saying they travel a long distance for her expertise and value the availability of remote consultations.
Services
- •Routine and preventive care: puppy and kitten health checks, microchipping, flea and worming treatment, nail clipping and anal gland expressing are listed services. Recent reviews also mention puppy injections, first visits and microchipping going smoothly.
- •Clinics and planned care: the practice offers dental clinics, weight-loss programmes and keyhole speying. Reviews include a guinea pig dental checkup with Ellie described as relaxed and low-stress.
- •Diagnostics and treatment: previous feedback mentions blood tests, ultrasound, clear discussion of treatment options and one same-day surgery after rapid assessment. More recent reviews also mention prompt help for a puppy with an upset stomach, treated with probiotics.
- •Guinea pig and small pet support: Ellie is repeatedly singled out for guinea pig care, with owners describing thorough, knowledgeable handling and saying they are willing to travel for her expertise. Telephone or online consultations for guinea pigs are also mentioned.
- •Compassionate care and emergencies: owners continue to describe thoughtful support during stressful situations, including kind handling of end-of-life care. The practice also mentions emergencies, although out-of-hours arrangements are not detailed here.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews are broadly positive about the care received, and one owner specifically described the guinea pig specialist support as worth the time and money.
People
- •Ellie: repeatedly praised for guinea pig care, with owners describing her as knowledgeable, thorough and calm. Reviews also mention telephone or online consultations and guinea pig dental checkups.
- •Lisa: described as kind and knowledgeable in puppy appointments, with a collaborative approach to treatment planning and clear communication.
- •Charlotte: mentioned warmly for her affectionate, reassuring manner with dogs during appointments.
- •Reception, nurses and wider team: reviews consistently describe the team as friendly, welcoming, professional and good at putting both pets and owners at ease.
Reviews
Google reviews currently sit at 4.9/5 from 285 reviews.
- •The strongest theme is the manner of the team: receptionists, nurses and vets are regularly described as friendly, caring, welcoming and professional.
- •Owners often mention clear explanations and feeling involved in decisions, with treatment options discussed in a straightforward, respectful way.
- •Guinea pig owners continue to single out Ellie, with some saying they travel a long distance for her expertise and value the availability of remote consultations.
- •Recent feedback also points to trust in the practice during stressful moments, including prompt treatment for unwell pets and kind support around euthanasia.
