Ilkeston Vets4Pets Ltd – Vets in Ilkeston
Clinic Overview
- Fast access is a recurring plus: reviewers mention same-day appointments, urgent Saturday help and being seen quickly when another vet was unavailable. - Kindness and reassurance stand out: owners frequently describe the team as friendly, caring and supportive, especially during stressful or end-of-life visits. - Individual staff are remembered well: Kevin is praised for being calm and proactive, while Issy and James are singled out for compassionate help and clear explanations.
Services
- •Routine care and consultations: consultations, written prescriptions, puppy and kitten vaccination courses, annual boosters and kennel cough vaccination.
- •Neutering and preventive care: dog and cat castration and spay procedures, plus rabbit castration, spay and vaccination.
- •Diagnostics and monitoring: in-house laboratory testing including biochemistry and haematology, blood pressure monitoring, digital X-ray, ultrasound and dental X-ray.
- •Surgery and inpatient care: operating theatre with gaseous anaesthetic facility, in-patient ward and isolation unit. Reviews also mention urgent appointments, blood tests and IV fluid treatment.
- •Rehabilitation and additional support: laser treatment, physiotherapy and rehabilitation, with an IRVAP-accredited veterinary physiotherapist on the team. The practice is also noted as a veterinary nurse training facility.
- •Emergency and urgent care arrangements: out-of-hours cover is stated to run through Vets Now Nottingham. Recent reviewers also mention same-day appointments, urgent Saturday help, and assistance with an injured wild animal after a road traffic accident.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews focus much more on access and care than on routine fees, although one recent complaint criticised insurance handling and felt charges were given too much emphasis.
People
- •Kevin: praised for listening, being proactive and taking a calm, sensible approach.
- •Tim (vet): thanked for being supportive and setting out a plan for future care.
- •James (vet): highlighted for explaining options clearly and compassionately before euthanasia.
- •Issy (reception): repeatedly praised for kindness, professionalism and calm support during an urgent end-of-life visit.
- •Tasha (nurse): previously mentioned positively around neutering and spay care.
- •The website also notes an IRVAP-accredited veterinary physiotherapist on the team.
Reviews
Ilkeston Vets4Pets has 4.7 stars from 389 Google reviews. Recent written feedback is mostly positive, with a couple of serious negative accounts.
- •Fast access is a recurring plus: reviewers mention same-day appointments, urgent Saturday help and being seen quickly when another vet was unavailable.
- •Kindness and reassurance stand out: owners frequently describe the team as friendly, caring and supportive, especially during stressful or end-of-life visits.
- •Individual staff are remembered well: Kevin is praised for being calm and proactive, while Issy and James are singled out for compassionate help and clear explanations.
- •A few negative experiences are also reported: one reviewer describes a poor reception interaction around direct insurance claims and medication, while another raises serious concerns about emergency treatment and cost.
