Ambivet Veterinary Group – Vets in Heanor
Clinic Overview
- Recent positive reviews strongly emphasise kindness, reassurance and empathy, especially during stressful emergencies and end-of-life situations. - Owners also highlight clear communication and staff taking time to explain what is happening, including late-night calls during a serious case. - Cat owners speak well of the clinic’s continuity of care, particularly for senior pets with established medical histories and ongoing conditions.
Services
- •General veterinary care for unwell pets: Reviews describe the practice seeing sick dogs and cats promptly, with clear explanations of treatment options. Recent examples include a senior cat seen for a paw lump, a cat with vomiting, and a cat treated for feline idiopathic cystitis.
- •Urgent and out-of-hours support: Owners mention an emergency vet on-call service, including late-night communication during a serious canine case and out-of-hours care for an unwell cat.
- •Ongoing care for chronic conditions: The clinic is repeatedly praised for continuity with long-term cases, including senior cats with kidney disease, hyperthyroidism, recurring UTIs, and high blood pressure.
- •Support during difficult decisions: Euthanasia is specifically mentioned in owner feedback, with positive comments about compassion and follow-up kindness such as a sympathy card.
- •Nursing and training: The practice is listed as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also repeatedly mention pricing as a sticking point, with some owners describing bills as very high and saying payment plans were not available. Specific amounts mentioned by reviewers include nearly £500 for euthanasia and an out-of-hours estimate that reportedly rose from around £200 to over £1,000.
People
Amy is singled out for particularly compassionate support with a distressed owner and senior cat. Ben is praised for taking time to explain a dog’s condition clearly and calmly. Jess, Josh and Emily are also named very positively by a cat owner, who describes them as patient, thorough, and familiar with a senior cat’s complex history. Reception staff receive both praise for being helpful and reassuring, and some criticism in one review about appointment handling and waiting times.
Reviews
Ambivet Heanor has a 4.4-star Google rating from 272 reviews.
- •Recent positive reviews strongly emphasise kindness, reassurance and empathy, especially during stressful emergencies and end-of-life situations.
- •Owners also highlight clear communication and staff taking time to explain what is happening, including late-night calls during a serious case.
- •Cat owners speak well of the clinic’s continuity of care, particularly for senior pets with established medical histories and ongoing conditions.
- •Negative comments focus mainly on high prices, lack of payment-plan flexibility, and appointment delays or long waits on some visits.
